Tuesday, November 24th, 2020

Build On Strengths

“When virtues are pointed out first, flaws seem less insurmountable.” – Judith Martin

Recently, I read a tweet posted by Dan Rockwell (@Leadershipfreak). He said, “Why take the wind out of someone’s sails with unnecessary corrections and criticisms? Using criticism to motivate is futile.”

In accounting firms, there is a history of criticizing people, especially beginners. More experienced CPAs believed that people learned from their mistakes and it was up to them to frequently and directly point out those mistakes. They were/are called Review Notes.

Keep in mind, it’s not what you say, it’s how you say it.

Horror stories exist where the newbies at the firm compare experiences about how many review notes, on a single engagement, they received from Old Frank the seasoned tax partner. They were received in writing and without any human connection or conversation.

Yes, people learn from their mistakes but do you talk to them? Do you mention any of the things they did right?

I also hear stories where this is no longer the case. Progressive firms work with team members to identify their strengths and focus on building them up in those areas.

Have a face-to-face (via video) conversation about their challenges and concerns. Listen to their questions and comments.

No one can be good at everything. That’s why you have a team. If everyone was alike you would have a firm that has plateaued.

  • "The trouble with most of us is that we'd rather be ruined by praise than saved by criticism."
  • Norman Vincent Peale

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