Friday, November 13th, 2020
Difficult Clients
“Respect is for those who deserve not for those who demand it.” – Paulo Coelho
In CPA management circles, we have talked and talked about how to deal with difficult clients. Here is a flashback post for this Friday that will give you some solutions.
Upfront, be sure to train your clients. Of course, you know what the final solution is – help them find another accounting firm!
Your team members are way too valuable to be harassed and degraded by rude and unnecessarily demanding clients.
- "I speak to everyone in the same way, whether he is the garbage man or the president of the university. "
