Friday, November 13th, 2020

Difficult Clients

“Respect is for those who deserve not for those who demand it.” – Paulo Coelho

In CPA management circles, we have talked and talked about how to deal with difficult clients. Here is a flashback post for this Friday that will give you some solutions.

Upfront, be sure to train your clients. Of course, you know what the final solution is – help them find another accounting firm!

Your team members are way too valuable to be harassed and degraded by rude and unnecessarily demanding clients.

  • "I speak to everyone in the same way, whether he is the garbage man or the president of the university. "
  • Albert Einstein

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