Monday, November 30th, 2020

Thrive & Excel


“The key to learning is feedback. It is nearly impossible to learn anything without it.” – Steven Levitt

What kind of feedback are you offering at your firm? Is it an annual performance feedback session, a semi-annual review, or maybe quarterly “touch-base” type feedback meetings? Some firms have eliminated formal performance reviews completely.

Hopefully, firms are offering frequent feedback and keeping the entire process very simple and direct.

No matter what process you are using, be sure you are always searching for better ways to give feedback. Rather than giving people feedback on how they can do better, why not ask “How can we help each person thrive and excel?” This question comes from Marcus Buckingham. If we ask that question, we might just find that the answers take us in a different direction.

Don’t get this feedback confused with actual training type feedback actually called instruction. Per Buckingham, “To be clear, instruction – telling people what steps to follow or what factual knowledge they’re lacking – can be truly useful. That’s why we have checklists in airplane cockpits.”

Also, per Buckingham, there are three theories that we in the business world commonly accept as truths. 

  • Theory of the source of truth
  • Theory of learning
  • Theory of excellence

Read Buckingham’s informative article, The Feedback Fallacy, here.

  • "Make feedback normal. Not a performance review."
  • Ed Batista

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