Thursday, January 28th, 2021

Loving Tax Season

“Urgency makes the difference between practitioners, proclaimers, and procrastinators.” – Richie Norton

Before my consulting years, I received the best basic training possible for a CPA management consultant. I worked in a firm for 30 years. I walked in your shoes. I guess you could say I’ve seen it all – the good, the bad, and the ugly!

I always looked forward to tax season. I did not dread it. I loved it! The firm was prepared for it and so was the entire team. It was like our “game day.”

The best part was that almost all of the trivial things that were on the minds of the team members disappeared. The entire organization was focused on the clients and the work.

Not that the clients were not always the main focus but during tax season the clients were never over-shadowed by internal disagreements, discussions or squabbles.

During tax season there was a heightened sense of urgency. That was the most gratifying part. We did whatever it took to provide awesome client service and to eliminate worries that our clients might be facing.

No one had time to gossip and complain!

The saddest part about tax season coming to an end was that the sense of urgency seemed to almost disappear. I always wished we could maintain that sense of urgency throughout the entire year.

Maybe you see this at your own firm. Take steps to guard and maintain a sense of urgency throughout the year. Continually talk about it and keep the need for urgency alive and well. Make it an on-going battle.

  • "A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent. "
  • John P. Kotter

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