Tuesday, April 13th, 2021

Where The Buck Starts in Many Firms

“If you are passing the buck, don’t ask for change.” – David Gerrold

Dan Hood, in his post on April 1st asked, “Where does the buck start?” He was referring to innovation inside accounting firms. I have an answer to that question that applies to many firms. In a lot of accounting firms, innovation has been, and is, started with the firm administrator or COO.

Large firms can afford and have hired, chief innovation officers. In the majority of small to medium-sized accounting firms, this role has been embraced by the firm’s experienced firm administrator or COO. The person in this role is not distracted by providing services to clients. They live and breathe adding efficiency to the firm’s internal processes. Their personal mission is to keep the firm on pace with current trends.

I have observed that the firm administrator is the one who recognizes the bottlenecks and faces the extreme challenge of getting partners to step out of their comfort zone and embrace new ideas.

The firm administrator attends the CPA Firm Management Association conferences and chapter meetings. They network with other firms via the CPAFMA discussion board. They read CPA firm management publications, blogs, and newsletters. Again, they have time for this because the firm is their ONLY client. They are the ones who play a major role in implementation.

The FA leads a team of internal professionals and this group, supported by the managing partner is where the “buck starts” in many small to medium-size firms that are recognized as the best places to work.

  • "The best job goes to the person who can get it done without passing the buck or coming back with excuses."
  • Napoleon Hill

Leave a Reply