Thursday, May 27th, 2021

Chill Out – Substitute Fascinated for Frustrated

“Laughter and tears are both responses to frustration and exhaustion. I myself prefer to laugh, since there is less cleaning up to do afterward.” – Kurt Vonnegut

Working at a growing, busy CPA firm can be frustrating at times. That is not an earth-shaking statement. You know it all too well! I have a light-hearted story for you today.

What do you do to relieve the frustrations that come your way almost on a daily (or hourly) basis? I have a suggestion that might help.

Many years ago I learned a way to reduce the stress of frustrations from a colleague who always looked on the bright side of things. She continually inspired me to be a better leader and to be a better person. No matter the situation, she found a way to take positive value from the experience.

As we went through the ups and downs of our busiest season, I found myself facing way too many frustrations. During one of these moments, my colleague gave me some excellent advice.

She suggested I substitute the word fascinated for frustrated. It is very simple but when I started thinking in this way, it simply took the edge off!

“Isn’t it fascinating that Joe Client drops off his information every year at the last minute and expects us to have it completed within one or two days? I wonder what causes him to demonstrate that behavior? Maybe he struggles with an assistant (or spouse) who isn’t proactive in helping him prepare and organize.”

“It really fascinates me that Sally Sue always leaves a mess in the break room. Perhaps she was raised by a wicked aunt that made her scrub floors every week-end!”

Try working a fascinating story into your frustrations. Yes, I have actually tried this and it helps me smile and de-stress.

  • "It is hardly possible to build anything if frustration, bitterness and a mood of helplessness prevail."
  • Lech Walesa

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