Wednesday, May 12th, 2021

Passive Observers

“Passive observers don’t belong at the table.” – Dan Rockwell

Per Dan Rockwell (@Leadershipfreak), once you’ve got 7 people in a decision-making group, each additional member reduces decision effectiveness by 10%.

I have observed, by attending a huge number of partner meetings and retreats, at my own firm and with my many clients, that there are way too many passive observers in those meetings.

When a delicate topic or a confrontation arises, the biggest percentage of the partners in attendance look at their laps. They look down so the facilitator cannot make eye contact and they might not be expected to take a stand.

The same thing happens in other types of meetings in accounting firms. I love the one brave soul on the team who will raise their hand and ask the dumb question. The remainder of the team has the same question in mind but they don’t want take a chance of embarassing themselves.

It is up to you, the leader of the meeting, to run a great meeting. As Rockwell says, “Poorly run meetings offend the talent at the table.”

Here are Rockwell’s 3 words that make meetings great:

#1 – Specific – Two or three action items are enough for most meeting agendas.

#2 – Shorter – Stick to the time allotted, don’t turn a 20-minute briefing into an hour lecture.

#3 – Smaller – No passive observers. Decide and deliver.

Read Rockwell’s post here.

  • "Mediocre meetings reflect and produce mediocre organizations."
  • Dan Rockwell

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