Wednesday, June 23rd, 2021

Knowing The Whole Story

“Fortunate is he who understands the cause of things.” – Virgil

When I read the above quotation in a book I am reading (The Pioneers by David McCullough), I was reminded how CPA firm leaders often misunderstand or are in the dark about “the cause of things.”

If you are working in a CPA firm, you know that the grapevine is usually very active. For example:

  • Three partners meet in one of their offices with the door closed. The grapevine activates.
  • A senior accountant is unusually dressed-up for the day and leaves early. The grapevine activates.
  • An intern claims he is sick two Mondays in a row. The grapevine activates.

Leaders are often faced with challenges that seem straight-forward and uncomplicated. Do you really know the backstory – what led up to the event?

A person gives their notice and seems untroubled and apparently moving on to a better opportunity. Do you know what led up to the departure, the cause?

Sally, the receptionist, is always late. You must address it. Do you know the cause, the backstory?

Are you doing surveys to determine how your people feel about remote work or hybrid work? Some firms are experiencing several resignations (people moving on the what they think are better jobs). Remember, “Fortunate is he who knows the cause of things.”

  • "They can because they think they can."
  • Virgil

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