Tuesday, June 8th, 2021

Your People Want to Tell You

“The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.” – Sybil F. Stershic

Per Gallup, your people really want to tell you what they need and how they feel. So, it is up to you to ask them. In doing so, you can gain so much valuable information and receive guidance on how to proceed through the weeks and months ahead.

Great advice from Gallup:

  • Since no one can know how long a crisis will last or what the outcomes will be, the most sensible thing to do is address your employees’ current needs.
  • Gathering employee feedback sends a positive message in times of crisis.
  • Asking your workforce what they think and then taking no action after getting their answers is always the wrong move.
  • We live in counterintuitive times – – now is not the time to “go with your gut.”

Many accounting firms are now doing pulse surveys. A staff pulse survey is a short, quick survey that is sent out to employees on a regular basis (monthly, quarterly, etc.). This survey is essentially a check-in, providing a pulse check on topics such as employee satisfaction, job role, communication, relationships, and work environment.

Gallup says that garnering employee feedback through surveys or other channels benefits the organization and employees alike. Gallup has found that understanding and acting on employee feedback from engagement surveys is directly related to organizational resiliency. Teams perform better during tough times (i.e., recessions, disruptions) if they have:

  • clear expectations
  • the materials and equipment they need
  • the opportunity to do what they do best
  • coworkers across teams who are committed to quality

Here’s a link to the Gallup article.

  • "Always treat your employees exactly as you want them to treat your best customers."
  • Stephen R. Covey

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