Wednesday, July 28th, 2021

Managers Must Give Honest Feedback

“Dealing with employee issues can be difficult but not dealing with them can be worse.” – Paul Foster

A person should be promoted to Manager when they are beginning to manage other people. Then, they must hone their skills on exactly how to manage other people.

I find that in CPA firms, people are promoted to manager because:

  • They have longevity with the firm.
  • They are great technicians and producers.
  • The partners are afraid that if they don’t promote them to Manager they will quit.

One of the most important things a Manager does is provide HONEST and timely feedback. Today’s workforce is demanding that they DO receive feedback on a continual basis – you can’t save it up for an annual performance review or even semi-annual or quarterly.  

Here is something I learned long ago when I was promoted and became the boss of my peers. Because of poor performance, we had to fire an administrative person. The MP always did the firing back then. He asked me to sit in. The person became angry and it was not an easy session. (My first firing and I remember it well.)  After it was over, he said to me, “You will never be an effective boss until you have had to fire someone.”

That first “firing” inspired me to never let anyone be surprised about being outplaced. One of the last outplacements I did, the young man came into my office and said, “I know why I’m here. I’m being let go, right?” 

If your managers are struggling with giving meaningful feedback, have them read, It’s Okay To Be The Boss by Bruce Tulgan. Get them each a copy, make reading it an assignment, and then meet with them for a discussion about what they read.

  • "The day firing becomes easy is the day to fire yourself."
  • Tom Peters

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