Tuesday, July 20th, 2021

Visible To The Outside World

“Customers will never love a company until the employees love it first.” – Simon Sinek

What do your clients say about your firm? What do your employees say about your firm?

Clients talk to their employees, families, friends, and business associates. Employees talk to their families and friends. What they say is a reflection of your firm’s culture.

I continually urge you to focus on culture. Yes, it is more difficult when your team members are working remotely. You should still focus on maintaining a healthy, vibrant culture. If you, as leaders, don’t work diligently to form an attractive, supportive culture, one will form on its own and it might not be a culture that you relish.

  • "Performance more often comes down to a cultural challenge, rather than simply a technical one."
  • Lara Hogan

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