Thursday, July 22nd, 2021

What Your Team Expects

“Trust me is easy to say, especially when you mean it, but hard to hear.” – Seth Godin

As a result of all the changes firms have faced in the last sixteen to eighteen months, progressive firms are updating their employee handbooks. Many new and changing guidelines need to be explained and documented so that your team members know what is expected as a member of your firm’s team.

Even in your old handbook, is it possible that what you are saying contradicts what they are seeing?

Again, I am talking about setting a good example. I have learned through experience, that the partners are the ones who do not follow the documented processes and procedures that are clearly spelled out in the handbook.

People are now expecting many things to be different but they’ve been taught through experience not to believe that things are actually going to be different.

A quote from Seth Godin: “If you’ve read ten employee handbooks that say one thing when the company does another, you’re likely to not believe the eleventh one.”

Be sure to read Godin’s blog post about this topic. It is titled, Yadda, yadda, yadda.

  • "Showing tends to beat telling."
  • Seth Godin

Leave a Reply