Monday, September 20th, 2021

Communication – Your Firm’s Biggest Challenge

“You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.” – Dale Carnegie

I am delighted to be speaking to the Illinois Chapter of the CPA Firm Management Association on Thursday this week.

I have spoken to them several times over the years. Of course, then it was in person and I had to travel to Chicago. This week it will be a “Team” presentation and I will enjoy talking with the members during the presentation and after and I do not have to leave my office.

My topic will be Communication – Your Firm’s Biggest Challenge.

Any time I get a call from a firm about a particular challenge, issue, or problem it can almost always be traced back to a communication problem. When I talk with team members without the partners present, I always hear that communication is one of their highest concerns. There are eight different ways of CPA firm communication:

  1. The firm to the outside world
  2. Leaders to Leaders
  3. Leaders to team (downward)
  4. Team to Leaders (upward)
  5. Performance feedback
  6. Mentoring
  7. Male vs. Female
  8. Listening

If you are interested in having me talk to your team or association about CPA firm communication, don’t hesitate to contact me.

  • "When I get ready to talk to people, I spend two thirds of the time thinking what they want to hear and one third thinking about what I want to say."
  • Abraham Lincoln

Leave a Reply