Thursday, October 28th, 2021

Frustration With Customer Service

“No act of kindness, no matter how small, is ever wasted.” – Aesop

Have you had a frustration episode recently?

Our water softener failed last week. Of course, in our area, we can’t survive without soft water (that’s how we think these days). My husband called our soft water vendor and requested that someone come and repair our water softener. Things like that have been routine for many of us…. you call the service provider and they schedule a time to address your problem. It’s like getting your car serviced.

This time the lady who answered the phone simply replied, “We can’t get to you until January.” Wow, this is October! Needless to say, my husband went rather beserk and after much discussion, they said they would come on Monday. I reminded my husband that they probably didn’t have enough service technicians to meet the demand because of COVID. And, yes, that was the case.

We see the same thing in restaurants. Service has suffered because of the lack of employees. There are many empty tables and some restaurants aren’t even open seven days a week as they were in pre-COVID times.

A client shared with me recently that his Director of First Impressions says that clients seem to always be angry and rude since COVID has changed our lives. I know you struggle to meet your clients’ demands but it is not always possible. How far do you have to go to please them? Are you willing to go that far?

Just keep in mind that frustration is showing itself more and more. My only advice is, “Be Kind.”

  • "For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."
  • Audrey Hepburn

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