Monday, November 8th, 2021

Working Harder Won’t Fix It

“Without changing our patterns of thought, we will not be able to solve the problems that we created with our current patterns of thought.” ~Albert Einstein

In public accounting, working long hours and achieving chargeable hour goals is considered the way to providing quality client service.

You believe that your client service (your work) is better than your competitor. Your competitor thinks the same about you.

So, to provide the best service you ask your team to show more effort and work more hours. You will never accomplish your goal of great service by expending more effort.

Instead, look at your systems. Providing the most timely and accurate work means continually changing, updating, and modifying your processes and procedures.

Are you still inputting data rather than having it done through technology? Are truly paperless? Are you delivering your product digitally? Are all of your admin team members highly skilled in using technology to streamline their work? The same applies to your staff. Are they continually finding ways to expend less effort and still end up with the most accurate final product?

Think about this comment from Seth Godin: “How do we do this work?” is a much better question than, “Who isn’t trying hard enough?”

  • "Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures."
  • Tom Peters

Leave a Reply