Thursday, November 18th, 2021

Lights, Camera… Action!

“I always thought acting was all lights, camera, action. It’s a job; you have to do your job correctly.” – Corey Haim

November is passing quickly. You are probably spending a lot of time getting ready for the busiest time of the year. There is a need for enhanced focus on how your serve your clients and how your serve your staff.

Tax season is the time that firm owners and all their team members take the stage and step into the spotlight. “Lights, camera, action!” – the term they use when making movies definitely applies. It is your time, as a firm, to shine. You are about to be a hero for your clients.

All of this applies to those of you inside CPA firms who are “the bosses.” It will be a challenging time for the people you supervise. Acknowledgment and encouragement are the order of the day. It’s time for you to take your role as the Director of the movie very seriously and extract the best possible performance from your cast and crew.

When things are running smoothly and people are doing good work for the clients, don’t forget to recognize efforts. Things will go wrong at times, seems they always do. If a mistake happens, recover rapidly – be honest, make amends and move on quickly. It seems that people (you, your clients, and your team) always remember bad things and often forget about all the good things that happen.

I’m not sure what you can do about the bad things, except try, desperately try, not to mess anything up. If you do, try to mend fences (and your reputation) before you move on. 

You are now in the rehearsal stage. Keep rehearsing (getting ready) so that when it’s time to say, “Lights, camera, action!” everyone is ready to give their best performance.

  • "All the real work is done in the rehearsal period."
  • Donald Pleasence

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