Tuesday, December 14th, 2021

Taking Care of Your People

“The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.” – Max DePree

Accounting firms have been searching and experimenting with many ways to not only attract new talent to the firm but to also retain their valuable current team members.

One firm I know closes its office between Christmas and New Year’s Day.

Of course, they care about their clients but they also care about their people and retaining the best and brightest talent. The best thing about this is that they did this even before COVID.

Many firms think they could simply NOT do this. The point is to give clients plenty of notice and keep your word. It is what I call an example of training your clients. I think clients would understand. The few that might grumble could go elsewhere but I bet they wouldn’t.

Here’s the message that a former client of mine, a very successful, local CPA firm, sent to their clients earlier this month.

Our office will be closed from Friday, December 24, 2021, to January 2, 2022.  We will be back to work on Monday, January 3, 2022.

In order for our team to enjoy the holiday time with their families and friends, we will not be checking email regularly during the time off. If you have any year-end needs or questions, please contact us by Monday, December 20, 2021, so we may help you before our time off. 

Thank you for entrusting us with your financial needs this year, and we look forward to continuing to help you in the New Year!

  • "Accept the fact that we have to treat almost anybody as a volunteer."
  • Peter Drucker

Leave a Reply