Thursday, December 23rd, 2021

Toxic & Civility

“Teaching civility is an obligation of the family,” – Stephen Carter

CPA firms are definitely in the hiring mode. You need people and people interested in working for a public accounting firm are in short supply. When you are interviewing, don’t settle for someone who is not a good fit. Beware of toxic people.

According to research and an article via HBR, one toxic employee wipes out the gains of more than two superstars! Also, rude employees have a much stronger effect on your organization than workers who demonstrate civility.

When interviewing, if you ask the same questions in the same order you have a better chance of predicting the candidates’ performance. Ask questions like:

  • Describe a time when you were stressed. How did you deal with it?
  • Describe a tim when you had to work with a difficult person. How did you handle it?

Read the article for more interview questions.

Be sure to get your team members involved in the interviewing process. It gives your team a chance to observe the candidate and a chance for the candidate to observe your team.

Always set the example for civility. Your firm will not have a culture of civility if leaders do not demonstrate it on a daily basis.

Right now, in this time of labor shortages, product shortages, and dangers from COVID, civility seems very difficult to discover, sadly, even in our government officials. Make your firm a model for civility.

  • "I think it is important that we rebuild an atmosphere of forgiveness and civility in every aspect of our lives."
  • T. D. Jakes

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