Thursday, January 13th, 2022

Do As You Say

Better three hours too soon than a minute too late.” – William Shakespeare

The above quote certainly applies to public accounting. Do you always do what you say you will do?

You remarked to a client when they dropped off or sent in their tax information, “We’ll have it ready for you in a couple of weeks.” Did that couple of weeks turn into a couple of months?

Do you ever keep clients waiting in your waiting room while you wrap-up a phone call even though it is 10 minutes past their appointment time?

Do clients ever have to contact you to find out the status of their tax returns? When I first started working in public accounting I often heard the remark/advice: Always promise them a date far enough in advance that allows you to get it to them early. That’s one of the little things that keep clients coming back and talking to others about your awesome service.

Inside the firm, as a leader, you also need to do as you say. It often unfolds that the old sarcastic phrase applies, “Do as I say, not as I do!” Staff people watch you through a magnifying glass. If you don’t follow procedures and policies, they won’t either.

Always be on time. Always set a good example. Enough said.

  • "If I have made an appointment with you, I owe you punctuality. I have no right to throw away your time, if I do my own."
  • Richard Cecil

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