Wednesday, May 11th, 2022

Training

“Learning experiences are like journeys. The journey starts where the learning is now and ends where the learner is more successful. The end of the journey isn’t knowing more, it’s doing more.” – Julie Dirksen

I have been thinking about training.

You attend an internal, tax update training session and you learn so much. Then what? You go to (or attend online), a state CPA society course and you learn so much. Then what? You go to a national conference, spend a lot of money, learn so much, and get so many great ideas. Then what?

When the training is over, it becomes a distant memory, something that occasionally comes to mind.

Some firms tell me that they need to improve the way they train people. The secret is not in the training itself, it is what you do with that training. With new hires, you provide training, lots of it at first. The secret to success is constantly reinforcing that training. Are they practicing what they have learned? You add more training as they become more experienced. Again, you must continually reinforce the training. Focus on the results and give the new hires feedback.

You attend a conference and hear so many good ideas from so many wonderful speakers. You take elaborate notes and are thinking about so many things you need to do when you return to the office. Again, it is not the actual training your receive, it is what you do with it. Do you take action?

Or, do those notes get buried in your training folder or, if paper notes, are they sitting in a pile of other notes in your office. For training to be worthwhile and benefit you and your firm, you must take action.

  • "A "deliverable" isn't worth much, including all training. It's the result of the deliverable, the outcome, that may be valuable (which is seldom true of training when it isn't supported on the job). Most training is just to get a "ticket stamped" on the way to other positions. "
  • Alan Weiss

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