Thursday, June 30th, 2022

Who Thanks You?

“We cannot do a kindness too soon because you never know how soon it will be too late.” – Ralph Waldo Emerson

Recently, three of my clients took the time to send me a message, thanking me.

It made me think about all you do for your clients. You worry about them. You explore and research to find answers to their questions. You send out a monthly newsletter to keep them informed. You write articles to educate them. You work long hours to be sure they are able to adhere to various federal, state, and local due dates. And, one of the most important things you do for your clients is to listen.

How many of your clients take the time to thank you? I am sure some do. Many of your clients do not.

Of course, they pay you and maybe they think that is payment enough but a thank-you is icing on the cake.

Right now, because of labor shortages, you are deciding which clients to outplace. When you think about each client, consider if they truly appreciate your efforts and what you do for them. It is one factor that will help you decide which ones to keep and which ones to refer to a provider that better fits their needs.

P.S. You also need to thank them every time you have an interaction with them.

  • "Showing gratitude is one of the simplest yet most powerful things humans can do for each other."
  • Randy Pausch

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