Tuesday, January 3rd, 2023


“When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” – Dale Carnegie

Since 2020, CPAs have experienced more emotions in their work lives than ever before. 2020 opened up a new world for how accountants and their teams work. While accountants are pictured as stoic, and many are, the pandemic brought forth emotions not usually experienced in the CPA profession.

The rapid growth of technology advancements and the unveiling of various programs and applications that could do work more quickly, efficiently, and profitably than humans caused some concern for many.

Owners are concerned about having enough workers and having workers who want to work remotely. Employees are concerned that their desire to have a significantly more flexible work schedule will not be accepted by their bosses.

So many changes have happened and continue to happen for both for the firm owners and employees. Some of the changes came easily, and some did not. Some are still struggling with changes other CPA firms changed 25 years ago.

Identifying how people feel and how they are best managed is so important. It is time to revisit your emotional intelligence. Emotional intelligence is defined as the ability to understand and manage your own emotions, as well as recognize and influence the emotions of those around you. The term was first coined in 1990 by researchers John Mayer and Peter Salovey but was later popularized by psychologist Daniel Goleman.

Read more about EQ in this blog post from 2019. Read the quotes above again.

  • "CEOs are hired for their intellect and business expertise – and fired for a lack of emotional intelligence."
  • Daniel Goleman

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