Friday, February 3rd, 2023
Difficult Clients – Flashback Friday
“If you have some respect for people as they are, you can be more effective in helping them to become better than they are.” – John W. Gardner
I remember hearing David Maister expand on this theme (difficult clients) in one of his presentations years ago.
- "As I grow older, I pay less attention to what men say. I just watch what they do."
