Archive for the ‘Change’ Category

Tuesday, September 11th, 2018

Trust Those Around You

“The best way to find out if you can trust somebody is to trust them.” – Ernest Hemingway

Trust is a word that is thrown around the CPA profession all of the time. “Most Trusted Advisor” is familiar to most of you. CPAs have been claiming that mantra for many years now.

I see that the AICPA even has a Trusted Client Advisor Toolbox and Workshop.

Let’s explore trust a little deeper as it exists inside accounting firms. Here’s a familiar story about firm administrators. The administrator is an experienced professional. He/She takes over most of the day-to-day operations of the firm from the partners and implements procedures to make processes flow smoothly inside the firm. Soon the managing partner is distanced from the details (a very good thing) and can focus on managing the partners. The managing partner trusts that the firm administrator will take care of things.

Trust imparts obligation. The firm administrator takes that responsibility very seriously and works diligently to not disappoint the partners.

In my consulting work, I have experienced many situations where staff members do not trust the partners (owners). Building trust that goes both ways is a continual activity in a firm with a healthy culture. Not there yet? Keep working at it.

  • Trust is the lubrication that makes it possible for organizations to work.
  • Warren Bennis

Wednesday, August 29th, 2018

Working Remotely Works

“The privilege of a lifetime is being who you are.” – Joseph Campbell

I recently noticed a discussion on the CPAFMA discussion board. Someone wanted guidance on designing a remote work policy.  Some firms are really strict about having a documented agreement that outlines the do’s and don’ts of staff working remotely.

I thought a great reply was provided by my friend, Donna Marlarkey, Firm Administrator for KWC in Alexandria, Virginia. The firm doesn’t stress that working remotely is a privilege, it is something offered to everyone. Here is Donna’s reply to the question.

donnaWe have so many staff who work remotely… some even work from other states (we have them in NC, Colorado, North Dakota and Rhode Island). Our staff loves the flexibility of working from home when they need to. We try not to get wound up in whether it is a right or a privilege… as long as the employee is getting their work done.

The courtesy is extended to everyone… from Partners to our administrative staff (to the extent admin staff has work they can do remotely, like billing, setting up new clients, etc.). We are on a cloud and we are mostly paperless, so working from home is no different than working here at the office. We do ask that they update the EIO board to let us know when they intend to work from home so that we can plan for it (the EIO board “electronic in/out” status site that we use to know where our staff are and what their schedule is). 

I had lunch with someone the other day who used to be with BB&T and they worked under the presumption it was a privilege. They made staff sign annual statements that showed their kids were enrolled in daycare, and they had some kind of program that could tell by the lack of keystrokes whether someone was working or not… if someone was home “working” they were supposed to be working, not going to the store, doing laundry, etc.

Our firm takes the position that we want to be competitive, so we want our staff to have options to have work/life balance, so again, as long as the work is getting done, we let them control their schedule. It’s surprising how many of our young staff prefer to work at really odd hours… they will log in at 10:00 at night when they are most productive! 

I wish you all the best with coming up with an agreement that works for you and your firm.

I agree with Donna – I also wish you much success in offering remote work opportunities to your staff.

  • Think for yourselves and let others enjoy the privilege to do so, too.
  • Voltaire

Monday, August 27th, 2018

The Importance of Technology When Talking M&A

Any sufficiently advanced technology is equivalent to magic.” – Arthur C. Clarke

BoomerDuring the 2018 Boomer Technology Circles Summit, Jim Boomer moderated a panel discussion on best practices in mergers and acquisitions regarding technology. I know at my firm, the tech staff were involved early on in any merger discussions and often seemed to work magic.

Boomer has written a great summary of the discussions. THIS IS GREAT INFORMATION for anyone considering a merger. Be sure to read it!

Here are the questions that were explored:

How early does IT need to get involved in the due diligence process? And as an IT professional, how do you push to get involved?

We’ve counseled firms that the technology cost of acquiring a firm runs, on average, $10,000 per person. Is that consistent with your experience?

If there a time of year that’s best for making the integration fast and effective?

There’s a lot of talk about “rip and replace” strategy versus peeling off the bandage slowly. What’s the more effective method in your experience?

How long do you let legacy data ride? And what if the acquired firm’s technology spend wasn’t what you were told?

What are your top three priorities to have implemented on Day 1?

  • The human spirit must prevail over technology.
  • Albert Einstein

Thursday, August 23rd, 2018

Fight Your Urge to Procrastinate

“Indecision and delays are the parents of failure.” – George Canning

You are working your way through some strategic planning with your partners. An item comes up that has been discussed on many occasions. One or more participants might say:

  • “Let’s put that one in the parking lot for later.”
  • “It is too late in the year to take that one on.”
  • “We can’t deal with that now, let’s wait until after tax season.”

It is the procrastination dance that many accountants know all too well.

From Psychology Today:

Everyone puts things off until the last minute sometimes, but procrastinators chronically avoid difficult tasks and deliberately look for distractions. Procrastination in large part reflects our perennial struggle with self-control as well as our inability to accurately predict how we’ll feel tomorrow, or the next day. “I don’t feel like it” takes precedence over goals; however, it then begets a downward spiral of negative emotions that deter future effort.

Procrastinators may say they perform better under pressure, but more often than not that’s their way of justifying putting things off. The bright side? It’s possible to overcome procrastination—with effort. Perfectionists are often procrastinators; it is psychologically more acceptable to never tackle a task than to face the possibility of falling short on performance.

I hope you quickly address items that need to be resolved. Either deal with it or take it off the table permanently.

  • Procrastination is the bad habit of putting of until the day after tomorrow what should have been done the day before yesterday.
  • Napoleon Hill

Monday, August 13th, 2018

Cul de sac

“If your job is a cul-de-sac, you have to quit or accept the fact that your career is over.” – Seth Godin

Cul de sac is a dead-end street. It goes nowhere. Seth Godin talks about cul-de-sac jobs in his book The Dip.

If you are working in a CPA firm, no matter what your title, you might find yourself in a cul-de-sac job. You work and you work and nothing much happens. It doesn’t get better, it doesn’t get worse. It just is.

Get off the cul-de-sac – why invest your life in something not getting any better.

Some of you work in cul-de-sac firms. There is a lot of talk about how things will get better but nothing much seems to happen. Years pass by.

Some of you are in cul-de-sac partner groups. Same as above, lots of talk but not much really happens. Years pass by.

Move your firm and/or yourself out of the cul-de-sac.

 

  • People settle. They settle for less than they are capable of.
  • Seth Godin

Thursday, August 9th, 2018

Outsourced Accounting

“Knowledge is of no value unless you put it into practice.” – Anton Chekhov

CPA firms are seeing amazing growth in the area of outsourced accounting services. It not only is of immediate value to clients, it also provides the accountant with the ability (and information) to become even more of a trusted advisor.

Recently, Bill.com released the results of a survey they did regarding the use of outsourced accounting services. They have furnished a report on their findings – What Businesses Really Think of Client Accounting Services. You can download the report here.

In the introduction, Bill.com founder, Rene Lacerte, notes:

We are a nation of outsourcers.

In our personal lives, we outsource both simple and complex tasks—everything from grocery shopping to planning for retirement. We aren’t lazy or incapable, but we know that if we let the experts handle these tasks, they will be done right and allow us time to focus on what matters most. Outsourcing reinforces our priorities.

Businesses, too, are well acquainted with outsourcing. Disciplines ranging from IT to customer support to HR have all found their ways to hire experienced professionals outside of the corporate structure. Now, outsourcing all accounting is gaining traction.

The accounting profession has talked about client accounting advisory services (CAS) for a decade, speculating on the best ways a firm can solicit and handle all of a company’s accounting and finance department needs. For accountants, holding the reins to the company’s financial performance gives them unparalleled insight into the business and the ability to surpass a transactional state in favor of strategic advice and planning. It creates the platform for impactful contributions.

While accountants understand the benefits of CAS, what do businesses think about outsourcing their accounting? If you’re considering starting or expanding your CAS practice, it is good insight to have before you begin.

In this survey with CPA.com, we asked more than 1,700 small and medium-size businesses to share their opinions on outsourcing accounting. The results are summarized in the following pages. Respondents told us how much they’re outsourcing today, what they’d like to outsource, what they appreciate about it, and how it benefits their customers.

The survey data underscores just how important CAS can be to both firms and their business clients and how it will continue to grow and gain even greater value in the accounting world.

  • Love all, trust a few, do wrong to none.
  • William Shakespeare

Monday, August 6th, 2018

The Bus

“Lots of people want to ride with you in the limo, but what you want is someone who will take the bus with you when the limo breaks down.” – Oprah Winfrey

You’ve heard it many times – get the right people on the bus and get the wrong people off the bus. You have probably been working on that for a while and perhaps making slow progress.

Today, I am sharing a complete post by Seth Godin. I want you to ask yourself something. Is your firm the right bus? Is it the right bus for high-performers, people wanting to get somewhere, somewhere in the future, people who are not satisfied with the status quo and implementation that moves at a snail’s pace?

The Wrong Bus

Your first mistake was getting on the A53 bus, the one that goes crosstown instead of to where you’re going.

Mistakes like this happen all the time.

The big mistake, though, the one that will cost you, is staying on that bus.

I know it wasn’t easy to get on the bus. I know you got a seat. I know it’s getting dark outside. But you’re on the wrong bus, and staying on the wrong bus won’t make it the right bus.

If you really want to get where you set out to go, you’re going to have to get off the wrong bus.

  • On a bus, your eyes, ears, and pores are open absorbing in the variety the wonder, and the magic of the city. It's a wonderful way to get to know the city.
  • George Takei

Friday, August 3rd, 2018

Flashback Friday – Commitment

“Duty is what one expects from others; it is not what one does one’s self.” – Oscar Wilde

Partner retreats and firm retreats can be very invigorating but what happens afterward?

Here’s a 2016 post about Commitment.

Have a great weekend!

  • Unless commitment is made, there are only promises and hopes; but no plans.
  • Peter Drucker

Thursday, August 2nd, 2018

The Future of Your Firm

Are you, as leaders, doing the right things today to prepare your firm and yourselves for the future?

I love this quote from Marcus Buckingham:

The future isn’t

somewhere you discover.

It’s somewhere you create 

out of the choices

you make today.

As you prepare for your partner retreat, as you enter into the fall season, as you do year-end planning for the firm, as you participate in the fall college recruiting activities…. be sure you make the right choices.

 

  • Life is a matter of choices, and every choice you make makes you.
  • John Maxwell

Tuesday, July 31st, 2018

Hiring of Accounting Graduates Is Down

“To improve is to change; to be perfect is to change often.” – Winston Churchill

How will this affect your CPA firm?

Bob Dylan’s theme “The Times They Are A-Changin’” continues to apply to the CPA profession.

Acctg grad hiring down

  • If you don't like something, change it. If you can't change it, change your attitude.
  • Maya Angelou