Archive for the ‘Crafting Your Career’ Category

Tuesday, April 23rd, 2019

What Being on Salary Really Means

“When an actor comes to me and wants to discuss his character, I say, ‘it’s in the script.’ If he says, ‘But what’s my motivation?” I say, your salary.” – Alfred Hitchcock

According to the U.S. Department of Labor, when an employee is paid on a “salary basis,” this means essentially that she receives regular pay on a regular basis, and that this amount doesn’t fluctuate in regard to the quality or quantity of work actually performed.

Salaried positions often have a higher perceived status and job titles that seem more professional. Being salaried is viewed as having to work extra hours for no additional pay, but if you work less than 40 hours per week, you still get paid your salary. Salary allows for some degree of flexibility and stability.

How does this apply inside your accounting firm? You would think that salaried people would not be monitored as closely as hourly employees. However, as one client said to me recently, “We put them on salary but we treat them like hourly.” What are the benefits of being salaried at your firm?

I have observed that flexible scheduled and part-time people seem to receive more perks and are treated more equitably than full-time, salaried people.

  • I came into the game when I broke into the major leagues, the minimum salary was seven thousand dollars, and I'd have to go home in the wintertime and get a job.
  • Nolan Ryan

Thursday, April 18th, 2019

Exceptional Service

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” – Kevin Stirtz

Want to attract new clients? Then make your current clients say, “Wow!” Providing exceptional service is your best marketing activity.

This is from Tom Peters:

There’s a big Bain study I quote: 8% of customers think the service they RECEIVE is “exceptional.” 80% of companies think the service they GIVE is “exceptional.” I call it “the 8-80 chasm.”

If you want your clients to say, “Wow!” you have to do something unique, out of the ordinary. Enlist the help of all your people. What do they think you could do to achieve Wow?

Read more about your clients saying WOW.

  • Assumptions are the termites of relationships.
  • Henry Winkler

Friday, April 12th, 2019

Managing Remote Employees

“A leader’s job is not to do the work for others, it’s to help others figure out how to do it themselves, to get things done, and to succeed beyond what they thought possible.” – Simon Sinek

It is finally becoming fairly commonplace in the world of public accounting. Firms are hiring more and more remote employees. Firms also seem to be struggling with exactly how to manage these somewhat invisible people.

First of all, don’t let them be invisible. There are just too many technology tools available today that can make a remote employee feel almost like one working inside your office.

Google, who employs nearly 100,000 workers spread over 150 cities in more than 50 countries (on five continents) did a study of more than 5,000 employees. They measured well-being, performance, and connectedness (and other things). They came up with recommendations on how to keep things consistent.

Here are three things they recommend for remote teams:

  1. Get to know your people
  2. Set clear boundaries
  3. Forge connections

Read this article via Inc. and learn more about these three things and how to make remote employees (and your firm) more successful.

  • "We were happy to find no difference in the effectiveness, performance ratings, or promotions for individuals and teams whose work requires collaboration with colleagues around the world versus Googlers who spend most of their day to day working with colleagues in the same office,"
  • Veronica Gilrane, Manager of Google's People Innovation Lab

Thursday, April 11th, 2019

Get A New Job

“To find joy in work is to discover the fountain of youth.” – Pearl S. Buck

It has been a stressful, busy and maybe frustrating few months. In a few days, it will be over. You can recuperate for a week or so and then it will be on to new deadlines and responsibilities. Sometimes, we get burned out and our attitude slips downward.

I found this fascinating excerpt from Seth Godin’s book, Linchpin. I recommend it highly.

When I first read the following chapter, I immediately thought of the CPAs, firm administrators and the entire administrative team. It could apply to anyone working inside a CPA firm.  I have posted it before, several years ago, but I think this is a good time to read it again. See what you think:

Getting a New Job Without Leaving

One day, Binny Thomas stood up.

She stood up, spoke up, and started doing a new job.  She didn’t leave her organization, didn’t even get a new title or new responsibilities.  Instead, she started doing her old job in a new way.  Binny stopped going to meetings with the goal of finding deniability or problems to avoid. Instead, she started leaning in and seeking out projects where she could make a difference.

Suddenly, Binny was inspired. She was looking for opportunities instead of hiding from blame. She was putting herself on the line, pushing through the dip, and making things happen. The fascinating (and universal) truth is that the opportunities came after she was inspired – she wasn’t inspired by the opportunities.

Binny’s old job was just fine. She did it extremely well. She followed the map, followed instructions, did what she was told and got paid what she was worth.  Binny wasn’t in danger of losing her job, but she had already given up her soul. She had plateaued, this was the end. Then she changed her mind.

Six weeks later, she got a huge promotion and another, even better new job than the new job she had given herself. Binny is now running a worldwide program of motivated scholars. All it took was a choice. Binny didn’t ask for permission to do her job better; she merely decided to.

Are you looking to others to make your job better, more enjoyable?  Are you sometimes in denial? Are you doing an adequate job but feel like you have plateaued?  Read the last sentence of the chapter, above, again.

 

  • Far and away the best prize that life has to offer is the chance to work hard at work worth doing.
  • Theodore Roosevelt

Tuesday, April 9th, 2019

Who Are You Traveling With?

“As soon as I saw you, I knew a grand adventure was about to happen.” – Winnie The Pooh

I read two quotes yesterday made me think about CPAs and CPA firms:

“In life, it’s not where you go..it’s who you travel with.” – Charles Schulz

“Sometimes the most ordinary things could be made extraordinary, simply by doing them with the right people.” – Elizabeth Green

During the past couple of months, you have been spending a lot of time with your team members, ALL the people who work in your firm or office.

How do these two quotes apply to you? Are you accomplishing extraordinary things?

Even tax season can be fun and meaningful when you are traveling through it with the right people.

  • I have found out that there ain’t no surer way to find out whether you like people or hate them than to travel with them.
  • Mark Twain

Thursday, April 4th, 2019

Procrastination

“My advice is to never do tomorrow what you can do today. Procrastination is the thief of time.” – Charles Dickens

From an article via Fast Company:

Chronic procrastination has even been linked to higher rates of depression, substance abuse, phobias. and other issues, as Joseph Ferrari, professor of psychology at DePaul University and author of Still Procrastinating: The No-Regrets Guide to Getting It Done, told Stephanie Vozza in a previous Fast Company piece. If you’re in the habit of putting off important tasks until the last minute, you may be able to overcome procrastination by looking at–and dealing with–the root causes.

Just something to think about…..

  • A year from now you may wish you had started today.
  • Karen Lamb

Tuesday, April 2nd, 2019

The Easy Route

“It is easy to believe we are each waves and forget we are also the ocean.” – Jon Muth

There is a lot of work to do. That is true at almost any time of year in an accounting firm.

You want to be as productive as possible but how often do you waste, or misuse, your valuable time? You want to get so many things off your to-do list that you decide to knock out the easy things first.

You are thinking, “first thing in the morning I will get those five easy things done and off my list”. The trouble is, those five easy things should not be on your list. Delegate them or eliminate them.

I have observed that in many firms, partners are doing manager work, managers are doing staff work, and staff members are looking for meaningful work.

  • It is easy to get everything you want, provided you first learn to do without the things you cannot get.
  • Elbert Hubbard

Tuesday, March 19th, 2019

Save The Small Talk

“Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.” – Albert Schweitzer

In your role in CPA firm management, other people are under your care and guidance.

Partners, managers, practice managers, HR managers, IT managers, marketing directors, and controllers usually have other people looking to them for direction and advice. It might be for some short-term issue with a process within the firm or a long-term career path decision.

You talk to people every day but I imagine it is mostly what could be termed as small-talk. You talk about the traffic or maybe the weather. Of course, you also talk about the work.

Keep in mind that studies have told us that people who take part in more substantive conversations and less trivial chit chat experience more feelings of satisfaction with work and life.

That is why it is important to not let mentoring and coaching conversations fall aside as you make your way through busy season. It is good for you and your team to talk about feelings, sentiments and what makes you happy and makes life worthwhile.

  • You don't develop courage by being happy in your relationships everyday. You develop it by surviving difficult times and challenging adversity.
  • Epicurus

Thursday, March 14th, 2019

Alpha Females

“In theory, Vera liked strong women, in practice, they often irritated her.” – Ann Cleaves, author of Vera series 

I read the above phrase and it stayed on my mind. I must admit that it hit home with me. I have known many very strong women over my long career. Some inspired me and some completely turned me off. Maybe you can identify with that.

As I think back, the reason that some strong women irritated me was not that they were strong. It was because they were irritating. I have known mild-manner females who have also irritated me. Such is life. There have certainly been many males, strong and mild, who have irritated me, too!

The passage and these thoughts inspired me to look a little deeper into the issue of strong females. I do believe that women in the profession of public accounting need to have strength and grit if they want to survive.

This is from the site Science of People: The term ‘alpha female’ is thrown around casually, but what does the science have to say? What is an alpha female? Here is the real definition of an alpha female, based on the latest research. The Alpha Female: 9 Ways You Can Tell Who is an Alpha Woman. 

The Nine Traits:

  1. Fearless Leadership
  2. High Emotional Intelligence
  3. Obsessive Learners
  4. Strong
  5. Are Sought Out
  6. Highly Ambitious
  7. Love Their Mommas (and Daddys)
  8. Cultivate Harmony
  9. Exceptional Confidence

Read the article and share it with other females in your firm.

  • She's proof that you can walk through hell and still be an angel.
  • R. H. Sin

Tuesday, March 12th, 2019

The Impression You Make

Did you know the phrase, “the clothes make the man” is from Shakespeare’s Hamlet?

In Shakespeare’s Hamlet, Polonius tells his son Laertes to dress well because “apparel oft proclaims the man“; this phrase is now expressed in modern parlance as “the clothes maketh the man“.

I think the phrase could be construed to fit both males and females in accounting – “how you are dressed often speaks volumes before you utter a single word”.

Several years ago I was the featured speaker for a state society. It was a luncheon to honor women of influence in the CPA profession in that state. Four women were being honored. They were different ages and from different employers or self-employed. One was a sole proprietor, one worked for a mid-size firm, one from corporate and one from the big four.

I met and chatted with them before the event and then I watched as the room began to fill for the luncheon. Because of the nature of the event, most gentlemen were in coats and ties and the women were also dressed professionally.

One gentleman entered the room and immediately I thought “he’s a big four partner”. He, too, was dressed professionally. His haircut, his posture, his expressions, and the quality of his clothing clearly stated professionalism that was above any other person I had noticed in the room. Yes, I was right. He greeted the lady from the big four firm and he was later introduced as a partner at XXX firm.

That impression has stayed with me for many years. What do people think when I walk into a room? What do they think about you?

  • A good first impression can work wonders.
  • J. K. Rowling