Archive for the ‘Millennials’ Category

Wednesday, October 3rd, 2018

Performance Agreement

“People don’t get promoted for doing their jobs really well, they get promoted by demonstrating their potential to do more.” – Tara Jaye Frank.

You know all about performance, right? In your firm, you often talk about performance feedback or pay for performance.

The meaning of performance is varied but for our purpose, we take it to mean the execution of an action, something accomplished, or the fulfillment of a claim, promise or request.

Your employees want to know what you expect of them. Young people entering the profession want to know what their career path looks like. Maybe you should be using performance agreements to clarify what is expected.

A performance agreement is a tool that establishes expectations and accountability for the execution of certain performance standards. Performance agreements must clearly state agreed-upon objectives and how these will be measured.

Learn about the benefits of performance agreements and what points they should contain here (via Mindtools)

  • A man is but the product of his thoughts. What he thinks, he becomes.
  • Mahatma Gandhi.

Thursday, September 27th, 2018

There Is A Difference

“No one is useless in this world who lightens the burdens of another.” – Charles Dickens

Many firms have done a great job of focusing on employee engagement. But, there is more to the story.

Employee engagement and employee experience are not the same.

Employee experience is how the firm provides the employee with an environment, culture, and systems that meet their needs and enables them to do their work efficiently. Employee engagement is an element of employee experience and involves two-way communication.

Research tells us that there are workplace practices that are critical to creating a positive employee experience. They are:

  • Organizational Trust
  • Co-Worker Relationships
  • Meaningful Work
  • Feedback and Growth
  • Empowerment and Voice
  • Work-Life Balance

Here’s a great article posted on CMSWire by David Roe that will give you some interesting details and help you create an effective employee experience for your people.

  • It is literally true that you can succeed best and quickest by helping others to succeed.
  • Napolean Hill

Monday, August 20th, 2018

Adulting

“When I came into my adulthood, I recognized how fortunate I was to be doing what I loved to do.” – Laurence Fishburne

Have you heard the term, adulting? If you are a millennial, I am sure you have but older bosses might not be so savvy.

The term #Adulting is a hashtag – a social media thing and it is used often by millennials to indicate they did something an adult does, like their own laundry.

There are a lot of experts out there who have had enough of the word. They believe it is actually self-demeaning for millennials (some almost 40 years old) to use it.

Read this interesting article via Cosmopolitan titled “Shut the Hell Up About ‘Adulting’.”

Here’s an excerpt to give you a flavor for the situation:

My boss is an older Millennial who gives me a lot of responsibility at work. She trusts me to manage our interns, make sure reports are sent out to higher-ups, and that her schedule is always up to date. I’m not going to look capable of any of those things if I act like going to the grocery store alone is “adulting,” my biggest accomplishment yet. I want even more responsibility than I have now, and I’m not going to get there by acting like I need a pat on the back for brushing my teeth and showing up to work on time. 

At your firm, I hope you are always treating your millennials like adults. Talk to them about this topic. I am optimistic that most accounting degreed, younger professionals are already acting like adults.

  • Part of adulthood is searching for the people who understand you.
  • Hanya Yanagihara

Friday, July 27th, 2018

July Newsletter – Employee Engagement

“No matter what people tell you, words and ideas can change the world.” – Robin Williams

My July newsletter went out this week. The feature article was written for MNCPA and published in their Footnote newsletter for members.

Articles:

Engagement For The Benefit of All

Organizations with high employee engagement experience 22 percent higher profitability. Reprinted with permission of MNCPA,

Need to talk?

Sometimes you just need a sounding board or someone outside the firm to simply listen and offer suggestions. Read more about my personalized advisory program for management leaders in CPA firms.

You can sign-up here to receive my newsletter via email.

 

  • Be less curious about people and more curious about ideas.
  • Marie Curie

Thursday, July 19th, 2018

Beware of Helicopter Parents

“A suburban mother’s role is to deliver children obstetrically once, and by car forever after.” – Peter De Vries

Fall recruiting season is fast approaching. Your recruiting team will be on college campuses for job fairs, networking events and interviews. Beware of helicopter moms. They have been spotted roaming the halls of accounting job fairs gathering intel for their student.

Over the last several years, I have heard more and more stories about helicopter parents (almost always Moms) getting involved in the job search and actual hiring of their children by accounting firms. I know, many of you will say this is unbelievable! It’s not. It happens.

It probably begins when their younger teenager gets their first job. Maybe that first job is a fast food chain or a summer job at the local pool. Moms are protective and they check things out.

Here’s a great, short story from Suzanne Lucas @RealEvilHRLady. You’ll love the title of her post: Dear Moms, Do You Want Your 35-Year-Old Living in Your Basement? Because This Is How You Get That.

Check out this amusing video in one of my previous posts.

  • Some mothers are kissing mothers and some are scolding mothers, but it is love just the same, and most mothers kiss and scold together.
  • Pearl S. Buck

Monday, July 2nd, 2018

The Best Way to Train New Staff

“The greatest education in the world is watching the masters at work.” – Michael Jackson

Several years ago I heard Dustin Hostetler, Chief Innovation Officer at Boomer Consulting, talk about a method of training that he thought would be greatly beneficial to the CPA profession.

It is a simple, 4-step method but seems to make so much sense for interns and new hires working in accounting firms.

  1. I do – You watch
  2. I do – You help
  3. You do – I help
  4. You do – I watch

Here’s a short video with the complete explanation.

  • Learning is not watching a video, learning is taking action and seeing what happens.
  • Seth Godin

Thursday, June 7th, 2018

Important Survey

“We are drowning in information but starved for knowledge.” – John Naisbitt

My friends at ConvergenceCoaching®, LLC, are committed to helping firms succeed through the adoption of NextGen strategies, including flex. They are seeking participants in their Anytime, Anywhere Work™ Survey 2018.

The goal of this survey is to collect data on the adoption of flexible work programs (Anytime, Anywhere Work™ programs) by public accounting firms and the experiences firms have had with these initiatives.

Follow the link to find out more and please consider participating in the survey. The survey is open through June 15. By participating you will receive a copy of the survey results.

  • It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts.
  • Arthur Conan Doyle

Wednesday, May 30th, 2018

Young CPAs – Start Sooner!

“Life is short, and it is here to be lived.” – Kate Winslet

If you are not a young CPA – I hope you share this blog post with young CPAs.

You are fairly new to your CPA career. You graduated with a history of good grades. You landed an entry-level job, right out of college, with a prestigious, growing public accounting firm.

Major accomplishment: You passed the CPA exam and are now a twenty-something CPA – congratulations, you have the momentum going for you!

You have been working on a variety of client engagements. You may be focused on tax and you may be focused on the audit side of things. You might be in a small to mid-size firm and have the opportunity to work in both areas and will probably soon declare your future focus.

You are focused on the work. You are getting better and better at the work. It seems the partners are happy with your technical abilities and the way you complete the work.

Wait! There is so much more to becoming a successful CPA than just knowing how to do the work. You must be:

  • A great conversationalist
  • A “reader” of people
  • An interesting dinner (or lunch) companion
  • A good speaker
  • Known as a “professional”
  • A contributor to your community
  • Good at time management
  • Good at motivating other people
  • Good at setting the perfect example for subordinates and peers
  • Thinking about the future
  • Able to change and evolve with the times and influence the firm to do so
  • And more – –

Don’t wait years and years to get started on this list. Learn the success skills as you are learning the technical skills. Life is short – get busy!

 

  • Life is short and the older you get, the more you feel it. Indeed, the shorter it is. People lose their capacity to walk, run, travel, think, and experience life. I realize how important it is to use the time I have.
  • Viggo Mortensen

Thursday, May 3rd, 2018

There Just May Be A Need For This At Your Firm

“Don’t cry because it’s over, smile because it happened.” – Dr. Seuss

I recently read this on my daily news feed – the daily Skimm. I just had to share it.

“Cry closet” – An actual place at the University of Utah’s library for students to release their stress. What happens in the cry closet, stays in the cry closet.

I have seen “mother’s rooms” and “stress rooms” used in CPA firms. They are very nicely furnished private and relaxing spaces.

Maybe a Cry Closet is in your future. It might be a great benefit during tax season.

  • Let others lead small lives, but not you. Let others argue over small things, but not you. Let others cry over small hurts, but not you. Let others leave their future in someone else's hands, but not you.
  • Jim Rohn

Monday, April 30th, 2018

Abusing Technology

“I have so much I want to do. I hate wasting time.” – Stephen Hawking

Baby Boomer Partners complain:

Many of our staff are just looking for a job, not a career. They want to work 8:00 until 5:00, five days a week. Even while they are at work, they waste so much time on social media, texting their family and friends, and shopping on Amazon.

Millennial Staff complains:

Some partners send me emails at midnight. They also send me emails on weekends and sometimes at 5:00 a.m. I am expected to reply and it seems like I am on call 24/7.

Technology enables us to do so many things more quickly. It also allows us to use a lot of time we should be working on personal endeavors or to intrude on people’s personal time inappropriately.

Instant communication is not always a good thing. This might be a good discussion topic for a lunch and learn session. “How are we abusing the use of technology?” “What do we owe each other, as employer and employee?”

  • There's no good way to waste your time. Wasting time is just wasting time.
  • Helen Mirren