Archive for the ‘Recruiting’ Category

Monday, November 5th, 2018

2018 Anytime, Anywhere Work™ Survey Results Summary

CoverLast week, ConvergenceCoaching, LLC released their 2018 Anytime, Anywhere Work™ Survey.

Today’s talent wants to integrate work and life. As a result, leaders must continually find ways to innovate workplace flexibility.

The goal of the survey is to collect data on CPA firm adoption of flexible work programs and the experiences firms have had with these initiatives.

Firm leaders need to thoughtfully contemplate how enhancing a more flexible workplace can be a huge benefit to the future of the firm.

Jeff Phillips, CEO of Accountingfly tell us, “On Accountingfly, we see incredible talent response to remote accounting jobs, which receive at least 8 times the number of applicants than in-office positions. The demand for remote careers in accounting is clear, and it’s such an obvious solution to the talent issues facing CPA firms.”

Download the survey summary here.

  • Common sense is genius dressed in its working clothes.
  • Ralph Waldo Emerson

Thursday, October 18th, 2018

Individualized Employee Engagement Improves Culture

“If you pay peanuts, you get monkeys.” – Chinese Proverb

As you know, I am always reading and attempting to keep current on a wide variety of trends in the are of employment, employee engagement and workplace culture.

I came across a very interesting article on the Modern Healthcare site titled, Individualized Approach to Employee Engagement Improves Culture.

A recently hired graduate nurse asked Bon Secours Mercy Health if she could join the labor and delivery team.

But when the organization used its psychometric evaluation tool that analyzed her likes and dislikes, stress-induced behaviors, critical thinking skills, and other characteristics, it revealed that she was hardwired more like an emergency nurse. 

They are using big data to actually make the workplace more humanizing, rather than fitting all people into a specific slot.

Managers receive data that helps them tune their leadership style to a particular employee and help them acclimate.

“How do you build culture not only within your organization but across contiguous geographies? Communication is key,” notes Jim Dunn, chief human resources officer at Atrium Health.

“Focusing on change management and the transition process is where human resource executives can add the most value, he added.”

There are more interesting trends in this article. The way you hire and acclimate people may be moving to a completely new level soon.

  • It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.
  • Steve Jobs

Thursday, July 19th, 2018

Beware of Helicopter Parents

“A suburban mother’s role is to deliver children obstetrically once, and by car forever after.” – Peter De Vries

Fall recruiting season is fast approaching. Your recruiting team will be on college campuses for job fairs, networking events and interviews. Beware of helicopter moms. They have been spotted roaming the halls of accounting job fairs gathering intel for their student.

Over the last several years, I have heard more and more stories about helicopter parents (almost always Moms) getting involved in the job search and actual hiring of their children by accounting firms. I know, many of you will say this is unbelievable! It’s not. It happens.

It probably begins when their younger teenager gets their first job. Maybe that first job is a fast food chain or a summer job at the local pool. Moms are protective and they check things out.

Here’s a great, short story from Suzanne Lucas @RealEvilHRLady. You’ll love the title of her post: Dear Moms, Do You Want Your 35-Year-Old Living in Your Basement? Because This Is How You Get That.

Check out this amusing video in one of my previous posts.

  • Some mothers are kissing mothers and some are scolding mothers, but it is love just the same, and most mothers kiss and scold together.
  • Pearl S. Buck

Sunday, July 15th, 2018

Asking For Salary History Might Be Illegal

“You can’t teach employees to smile. They have to smile before you hire them.” – Arte Nathan

If you are the typical CPA firm, you are doing a lot of interviewing of potential new hires on a regular basis. Be sure the people in your firm involved in interviewing know what to ask and what not to ask.

Per an article by Suzanne Lucas @RealEvilHRLady:

Many states and cities have made it illegal to ask a candidate for salary history, making basing their current offer on a previous salary difficult (but not impossible). Keep in mind, none of these laws prevent employers from asking what salary someone is looking for. A person who currently earns $50,000 is most likely going to say she is looking for a lower salary than someone who currently earns $80,000. The best way is for companies to state a salary range up front: “This job pays between $75-$85,000. Does that work for you?”

Here’s a link to her full article on the Inc. website.

  • When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.
  • Simon Sinek

Wednesday, May 2nd, 2018

The Threat From Artificial Intelligence & More

“It’s beauty that captures your attention; personality that captures your heart.” – Oscar Wilde

I receive a newsletter from a long-time business friend, Norm Bobay of  HireMAX. Check them out if you have a need to use DISC for your firm.

This month’s newsletter has two articles that I think will be of interest to you – CPA firm citizens.

The first explains the threat many are feeling because of AI replacing their jobs. The second article – Leaders Excel With These Different Leadership Styles – is also insightful.

The leadership styles are:

  • Action-Oriented
  • Transformative
  • Encouraging
  • Empowerment
  • Reflective
  • Idealistic

Follow the link to the article and read more about these styles.

  • The best way to find out if you can trust somebody is to trust them.
  • Ernest Hemingway

Sunday, April 15th, 2018

Entry-Level Hiring Is Changing Quickly

“Be Prepared” – The Boy Scout Motto

Be aware. You will not need the same type of talent going into the future. Here’s a brief excerpt from an article by Dustin Hostetler via CPA Practice Advisor:

The convergence of technology (namely more artificial intelligence), along with the gig economy, is going to change the way CPA firms hire entry-level staff in the very near future. Basic compliance work will be automated through technology and what isn’t fully automated will be sourced to the gig economy. The new staff you bring in must demonstrate the ability to grow/develop into a client-facing advisor much earlier in their careers than has historically been the case. They also need to possess more skills in the areas of data analytics, financial analysis and strategic thinking.

Now is the time to plan.

  • Preparedness, when properly pursued, is a way of life, not a sudden, spectacular program.
  • Spencer Kimball

Friday, January 26th, 2018

Interviewing Experienced Candidates

I hire people brighter than me and I get out of their way.”  – Lee Iacocca

When it comes to interviewing potential new hires, I have observed that CPA firms are not very creative. Many firms have the same people do the interviewing whether it is a college recruit or a 10-year experienced person.

Are your interviewers asking the same questions they have asked for 20 years? Do they focus too much on where they went to school (even if it was years ago) and how strong their tax (or audit) technical skills are?

With an experienced person, ask more questions like these from Seth Godin’s recent blog post.

  • What have you built?
  • What have you led?
  • How do you make decisions?
  • How do you act when no one is looking?

For an experienced person, in public accounting, I would add:

  • How many people have you mentored?
  • How would you describe your tolerance for change?
  • Joe has interrupted you six times this morning with questions. What do you say when he interrupts you the seventh time?
  • The secret of my success is that we have gone to exceptional lengths to hire the best people in the world.
  • Steve Jobs

Thursday, January 25th, 2018

Do Your New People Look Forward to Reading Your Employee Handbook?

“Always read something that will make you look good if you die in the middle of it.” – P. J. O’Rourke

I am sure you have an employee handbook. Well, I guess I’m not that sure. I have worked with two firms lately who did not! Often, smaller firms don’t bother but even a brief, streamlined manual helps guide employees.

Does yours have a very boring title, such as Employee Handbook, Personnel Guide, Staff Manual or something similar? Why not jazz it up a bit and give it a new title? The title could be something like “The Smith & Company Journey” or “The Way We Work”. My favorite is “How We Do It Here”. Afterall, that’s what new people want to know…. how do you do it here? They want to fit in quickly and not make dumb mistakes.

First of all, you must be able to tell your people how your firm does things. It can’t be the all too often reality…… “If you are doing it for Jim, do it this way.” If you are doing it for JoAnne, do it that way.” Partners must agree upon and adhere to how work processes and procedures work at the firm and bend their personal preferences to align with firm standards.

Of course, you need to include your firm’s vision, purpose, and core values. Consider writing it in a more reader-friendly style.

Be creative in how you present it to your new employee. Don’t send them a pdf copy to read. It’s easy now to have booklets bound with an attractive cover then present it to them with a Starbucks gift card tucked inside.

Wouldn’t it be fun to give your handbook a facelift? Give it a try.

  • Reading gives us somewhere to go when we have to stay where we are.
  • Mason Cooley

Wednesday, January 24th, 2018

Make Background Checks Part of the Hiring Process

“People are not your most important asset. The right people are.” – Jim Collins

You are working in the CPA profession. You are honest, trustworthy and dependable. You sometimes take it for granted that everyone in the profession or entering the profession is the same.

That’s why so many CPA firms make a background check a routine part of the hiring process. I have observed that CPA firms use a variety of vendors and there are a lot of reputable ones out there.

Here’s a good article about hiring nightmares from Sharlyn Lauby – HR Bartender.

If you need some information about background checking companies to use, contact the CPA Firm Management Association (CPAFMA).

  • Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.
  • Howard Schulz

Monday, January 22nd, 2018

Hiring Retirees

“I have reached an age when, if someone tells me to wear socks, I don’t have to.” – Albert Einstein

I read an article on the WSJ site about PKF O’Connor Davies LLP. It pleased me very much and made so much sense.

They want to hire retirees! If we are in such a talent shortage and many people 65+ are a wealth of knowledge, experience, and passion about their work, why not hire them?

In some firms, 62 is the mandatory retirement age. Others it is 65. People live longer now, they are healthier than generations before them, why not take advantage of their experience?

It doesn’t mean they are a partner the firm, it simply means they are an employee who can bring value to the firm and the clients.

These types of people, at PKF O’Connor, often work only three days per week but they help establish new practice areas, improve training and mentoring and have a wealth of contacts.

I believe that our youthful American culture is pushing some talented, older people aside much too quickly – – but that is a topic for another day!

  • You can live to be a hundred if you give up all the things that make you want to live to be 100.
  • Woody Allen