Archive for the ‘Social Media’ Category

Tuesday, December 22nd, 2015

Email – Forget The Auto-Reply

Email is losing the communication battle. Most people want you to text them. Your incoming generation of employees do not use email. Your young clients do not use email.

Not so long ago, you had to be in the office, sitting at your computer to answer and send emails. Now, you carry a small mobile device that allows you immediate connection no matter where you are located.

Your clients know you are looking at your mobile device. They don’t care where you are when they need to ask you a question. So forget the auto-responder. It just fills-up the inbox of the person sending you the original email.

I like Jeffrey Gitomer‘s advice about using an auto-responder:

Do not use auto-reply telling people you’re out of the office (for the holidays or otherwise). Either respond, or let them sit until you return. If I send you an email, I don’t really care where you are or what you are doing.

Yes, email is declining but it is not going away completely. It is still appropriate for certain types of communication. I have known accountants who actually brag about how many emails they receive in a day. There is something wrong with that picture.

  • Because the mail never stops. It just keeps coming and coming and coming. There's never a letup, it's relentless.
  • Newman (character on Seinfeld)

Tuesday, January 6th, 2015

Hiring Tends For 2015

According to a recent article on Fast Company, 70% of today’s workforce is actively looking for another job or is open to hearing about a new job opportunity.

Another study tells us that a recent college graduate will hold between 15 to 20 jobs in their career. That means they are going to change jobs every three to four years. They will always be looking.

This certainly does not paint a rosy picture for CPA firm leaders. Growing firms hire extensively from the college campus and invest significant dollars in the first three years of their career in training and development. For them to leave at the end of three years is an expensive scenario. At three years, they are just at the point where they can be really productive.

Here are some trends:

Job boards are no longer the primary source used by job seekers. Job seekers, along with employers, are looking via social networking sites. Even the recruiters (the ones your firm has relied on) are finding their candidates via LinkedIn. According to a recent survey, 79% of recruiters said they found candidates via LinkedIn. 26% through Facebook and 14% via Twitter. Firm leaders are telling me that the recruiters are presenting to them the same people that they can find on LinkedIn themselves.

Here’s an important trend to follow for CPA firms. Employers will target marketing to job seekers. Accounting firms must invest in building an employer brand, just like they invest in building a brand to attract new tax and accounting clients. CPA firms can develop action steps for retention by surveying their people and talking to their people to determine what they need to do to become the CPA firm employer of choice in their market. What kind of impression does your website make on a potential new hire? It seems that the investment in, and focus on, building a unique career page on accounting firm websites no longer has the attention it had several years ago.

In-person networking is back. Since the social media space is so crowded, it’s now unique to network in person. Young people intent on building their careers and finding career opportunities are focused on building a base of “people they know.”

Do they know you and your firm? Are your people “out there” networking to identify future new hires as well as potential new clients?

In the world of public accounting it is all about the number of people you know. Using social media is key but so is face-to-face networking.

  • We are what we repeatedly do. Excellence then, is not an act, but a habit.
  • Aristotle

Tuesday, June 24th, 2014

Promote Your CPA Firm – Do New Things, Try New Things

I love this video from Sarah Johnson Dobek of Inovautus Consulting.

Why not try using short promo videos like this to promote your CPA firm? You don’t have a YouTube page? Why not try it?


  • The world is a university and everyone in it is a teacher. Make sure when you wake up in the morning you go to school.
  • Bishop T.D.Jakes

Tuesday, June 17th, 2014

Twitter As A Resource – Not Just Noise

I keep urging CPAs and their team members to sign-up for a Twitter account. Yet, I still find that many people in the CPA profession are not using Twitter.

Here’s my suggestion for getting started:

  • Establish an account.
  • Be very selective as to who you follow.
  • Be sure those you follow offer something of value.
  • Follow just a few, especially at first.
  • You don’t have to “tweet” anything, just read what others tweet, at least for a while.

I use Twitter (@cpamanagement) to keep me current. I follow some news feeds (CNN, NPR), some CPA profession experts, leadership experts, a few CPAs who actually tweet, Fast Company, etc.  You can visit my Twitter page and see who I am following. I also don’t hesitate to switch some out and back in, experimenting to see who gives me the most value and staying within a manageable number.

A couple times a day, I quickly scroll through my twitter feeds on my iPhone and see the national/world news, current business trends (Fast Company), and what’s going on in the CPA profession.

There are a lot of people out there saying a lot of things on Twitter and via other social media. Most of it is just noise. Follow those who give you value – for your CPA firm and for your life. Ignore the noise.

  • Nowadays most men lead lives of noisy desperation.
  • James Thurber

Tuesday, October 22nd, 2013

Trends In Accounting Firm Marketing

IMG_2681_2Eric Majchrzak is the Chief Marketing Officer for BeachFleischman CPAs, one of Arizona’s largest locally-owned CPA firms and a Top 200 largest accounting firm in the U.S.

I have been a huge fan of Eric’s for several years and appreciate all of the sharing he does to help me, and others, understand and stay on top of current trends in marketing CPA firms.

In a recent interview on Accounting Today TV, Senior Editor Danielle Lee asked Eric about the biggest challenges and the biggest opportunities accounting firm marketers are facing.

One definite challenge is the fact that accounting firms are selling something that people do not want – tax returns and financial statements. Who has ever heard a client say, “I just love getting audited!” or “What a thrill to get my taxes done!”.

Eric explains it as the challenge of marketing commodity services and the role of the marketer involves helping the firm identify and offer specialty services like sustainability, Green and specialty taxes.

Another challenge for marketers is dealing with the multiple “masters” inside professional service firms. They must learn to deal with varying personalities and multiple decision-makers.

When it comes to opportunities, CPA firm marketers must become more proactive rather reactive. Help the CPAs with strategic planning, brand platform and pricing options, just to name a few.

Over 50% of people in the US have a smart phone and marketers must find a way to be relevant with content that is short but sweet when dealing with the complex issues that CPAs can solve for clients.

Take a few minutes to watch and listen to the full interview.

  • Marketing is too important to be left just to the marketing department.
  • Philip Almond, marketing director, Diageo

Monday, August 12th, 2013

CPA Consultants’ Alliance Now Has A Newsletter

GeniAs you might remember, in 2012 I was so pleased to announce the formation of the CPA Consultants’ Alliance.  I hope you will visit our website and check out our blog that was launched earlier this year.

There is a new blog each week authored by one of our skilled consultant members. Check out this week’s blog post by Geni Whitehouse titled, Three Reasons “Soft” Skills Are Hard To Master.

Geni, who is one of our newest members, has been a huge resource as the Consultants’ Alliance has ventured into the world of blogging. Plus, she has now helped us launch the CPA Consultants’ Alliance Newsletter.

Be sure to access our first issue here. You can subscribe to the monthly newsletter by visiting the website. While you are there, check-out the bios of all our members. Following our blog and subscribing to our newsletter provides you with some amazing thoughts, ideas and news about current trends from some very well-connected CPA profession consultants.

  • Always forgive your enemies; nothing annoys them so much.
  • Oscar Wilde

Monday, July 29th, 2013

CPA Firm Websites and Attracting Top Talent

photoOnce again, I want to stress the importance of your CPA firm website.

I am still finding some less-than-attractive ones out there for accounting firms. Last week, I found one that was impressive, especially the career pages.

It is interesting how you can learn so many valuable things via social media. I found Watkins Meegan by tweeting. I was attending an Ohio Women’s Initiative Committee meeting and tweeted that fact. I had a reply to my tweet from Watkins Meegan, a CPA firm headquartered in Bethesda, Maryland saying, “We have a women’s initiative!”

So, I checked out their career page and was very impressed. I thought I would share it with all of you today so you can see an example of how to position your firm to compete for top talent. It is becoming more and more important with each passing day. Follow the link to the example and then click on the arrows and take their Campus Recruiting Tour.

I hope that one of the strategic initiatives you identified at your retreat this summer is making your firm a magnet for talent. 

While a website helps, it takes a lot more than JUST a website. How’s your culture? How’s your brand? What does your team members REALLY say about the firm? How’s your recruiting program; does it need an update?

Don’t place your firm in the role of playing catch-up. Get busy, fall recruiting season is almost here!

  • Face reality as it is, not as it was or as you wish it to be.
  • Jack Welch

Tuesday, June 25th, 2013

LinkedIn And Public Accounting

When it comes to social media, accountants in public practice have been somewhat slow to embrace it and use it effectively.

However, I have observed that one tool they have embraced is LinkedIn. I can find almost every CPA or CPA firm team member I search for on LinkedIn.

When it comes to using it effectively, that’s another story. Barry MacQuarrie of KAF CPAs, provides training for their firm clients and for other CPA firms. Check-out his brochure here.

Wayne Breitbarth is also a LinkedIn trainer and writes an interesting blog with lots of tips and tricks for getting the most out of LinkedIn. Breitbarth does an annual survey of LinkedIn users and has provided this very interesting infographic.

Keep in mind, the profession of public accounting is a people business. Continually enhance your connections with people and use as many tools as possible to do so.

Linkedin Infographic

Via: PowerFormula for Linkedin Success

  • A dream you dream alone is only a dream. A dream you dream together is reality.
  • John Lennon

Monday, April 8th, 2013

Connecting, Networking, Mingling and Schmoozing

SchmoozeDuring my many years in the business world, I have benefited from schmoozing.

Sometimes the word gets a bad reputation, but it really is a good thing. Here’s the definition:

To converse casually, especially in order to gain an advantage or make a social connection.

My thing is I love people and I am truly interested in them and what they are doing, what they want to do and how they are going to do it.

In the current world of social media, I’ve heard so many negative comments along these lines… “We don’t talk to each other anymore.” “We use email as an excuse not to talk on the phone.” – – and so on.

I connected and schmoozed for years, in person and on the phone. However, I have NEVER been more connected with so many people than I am today using Twitter, blogs, Facebook, Google+, LinkedIn, webinars, go-to-meetings and the list goes on and on.

I hope all of you working in the CPA profession – no matter how many years of experience you have – are taking advantage of the numerous and wonderful connections you can make with social media.

Afraid to tweet? Just set-up an account. You don’t have to make a single tweet. Just follow others for a while and read what they have to say.  If you are not going to ever read the tweets of people you select to follow then don’t bother to set-up an account. You have to commit and take action. I always say you have to Do Things if you want to reap the rewards.

Action Steps:

  • Set-up a Twitter Account
  • To start, just select a few people to follow – 5 to 10.
  • Every morning – call it your Morning Schmooze – Go to your account and read what was posted the previous day. It should only take a couple minutes.
  • As your interest develops, expand the list of people you follow.
  • Don’t be afraid to “unfollow” someone. Follow those who tweet things that are actually helpful to you.
  • Eventually, try tweeting something yourself.

As CPAs, you have so much information and knowledge that business people will want to read about. When you are comfortable, begin promoting your tweets to your clients.

My twitter handle is: @cpamanagement  Look at the top of this page, on the right, you can access my Twitter account there.

  • If you don't have time to read, you don't have the time (or the tools) to write. Simple as that.
  • Stephen King

Thursday, March 7th, 2013

Are You Aware of TaxConnections?

taxRecently, I have been talking with Kat Jennings and Tracey Glenn of TaxConnections. I am always trying to help CPAs and CPA firms become more visible and more successful. This could be a resource that will aid you in promoting your tax knowledge. Here’s some information about TaxConnections.

What is TaxConnections?TaxConnections is an interactive Worldwide Directory of Tax Professionals that connects consumers with tax professionals and tax services around the world.

What kind of tax professionals can be found on Tax Connections? – TaxConnections promotes tax professionals from corporations, law firms, public accounting firms, tax service firms, tax associations, government, independents and academia in more than 57 countries around the world. It is the very first social media site for tax professionals worldwide.

How does TaxConnections benefit consumers? – In one click, consumers can find tax professionals and tax services worldwide. Consumers can also ask tax questions and receive answers. It is all free.

How does Tax Connections benefit tax professionals? – Tax professionals who establish a media presence always have a competitive advantage. We improve tax professionals visibility nationally and internationally.

You can find lots of good tax information on their Facebook page. If you check-out the blog page, you’ll find me there, too.

The old saying, “the world is shrinking” sure applies to your tax practice these days. I like their worldwide focus.


  • The hardest thing to understand in the world is the income tax.
  • Albert Einstein