Archive for the ‘Thoughts’ Category

Tuesday, January 1st, 2019

Thirteen – Done. Now On To 14!

“We all get the exact same 365 days. The only difference is what we do with them.” – Hillary DePiano

Happy New Year to all of you faithfully reading this blog every day. I don’t usually post on holidays but this is an exception.

Today is a milestone for me – it’s the 13th anniversary of this blog. I posted my first message on January 1, 2006. I have posted every business day since then. In my memory, it seems like there was one day I missed but I can’t remember when!

Google tells me that there were 261 working days in the U.S.A. in 2018. So, 261 times 13 = 3,393. Because I sometimes posted on weekends, I have 3,603 posts (not counting this one). So, I am looking forward to 2019 and the changes it will bring and also hoping for another year of 261 messages to you.

Here is my first post on January 1, 2006:

Happy New Year 2006 and Welcome to Rita Keller’s Blog.

I know that many of you visiting this Blog are part of my expanding team of CPA firm management explorers – seeking new ways and revisiting proven, old ways of efficiently and profitably managing the CPA firm of the future – the firm where young professionals will want to build their careers. 

I am just getting started, so check back soon for more information.

As you can tell, I really didn’t know where I was going!

  • Write it on your heart that every day is the best day in the year.
  • Ralph Waldo Emerson

Monday, December 31st, 2018

New Year Message

“Write it on your heart that every day is the best day in the year.” – Ralph Waldo Emerson

You probably heard about the Queen’s annual Christmas message to the world.

I actually listened to the entire thing this year. Some of her thoughts are my thoughts for YOU in 2019.

“Some cultures believe that a long life brings wisdom. I’d like to think so.”

“Peace on earth and goodwill to all is never out of date. It can be heeded by everyone. It’s needed as much as ever.”

“Through the many changes I have seen over the years, faith, family and friendship have not only been a constant for me but a source of personal comfort and reassurance.”

I wish you all a happy 2019. May you have faith, family, and friendship to help you through these changing times.

  • Hope smiles from the threshold of the year to come, whispering 'it will be happier'...
  • Alfred Lord Tennyson

Thursday, November 15th, 2018

How Do You Feel About Smells?

“Money is like manure. You have to spread it around or it smells.” – J. Paul Getty

I read Real Simple magazine. I like things to be really simple.

On the last page of the November issue, they featured “Thank-you notes I dream of receiving.” The imagined notes were light-hearted but meaningful. One example of a thank-you note made me think of CPA offices.

Have you ever walked into your firm’s lobby to the welcoming smell of burnt popcorn? Perhaps, the smell of something even worse? First impressions matter. How your co-workers feel about your eating habits matter.

Be kind and considerate to each other.

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  • A cynic is a an who, when he smells flowers, looks around for a coffin.
  • H. L. Mencken

Friday, April 13th, 2018

Paraskevidekatriaphobics – Big Word for a Big Fear

Are you familiar with the word Paraskevidekatriaphobics?

Thank goodness for “cut & paste” because I don’t think I could even type it correctly while looking directly at it!

Here is some background – paraskevidekatriaphobia. The term was first coined in the early nineties by Dr. Donald E. Dossey, an American psychotherapist specializing in phobias and stress management, who reputedly claimed that when someone was able to pronounce the word they were cured.

I don’t have it and I hope you don’t either. It’s the fear of Friday the 13th – not the movie – the day. I’m afraid of the movie.

Like many human beliefs, the fear of Friday the 13th isn’t exactly grounded in scientific logic. If you want to know more about its origins click here.

As for today, inside your CPA firm or accounting department, why not lighten things up and do something fun for your team. How about a spur of the moment contest during lunch break. Have a spelling bee – use accounting words and then spring Paraskevidekatriaphobics on them if you can pronounce it! Of course, have a nice prize for the winner. Doesn’t have to be anything huge – perhaps a $20 bill.

As you go through the day, don’t give into the morbid and depressing. Keep with my motto, one that I have shared with you often: Life Is Good.

  • There is something terribly morbid in the modern sympathy with pain. One should sympathise with the colour, the beauty, the joy of life. The less said about life's sores the better.
  • Oscar Wilde

Tuesday, August 1st, 2017

Deadlines

“A goal is a dream with a deadline.” – Napoleon Hill

CPAs and their entire workforce are driven by deadlines. Of course, most of you reading this know how many tax deadlines there are. I think that working in a CPA firm for so long has definitely made me deadline focused.

It seems inside the CPA firm, if the deadline is several weeks off, the attitude might be, “Why worry, we have plenty of time?”

The_Snowman_(Nesbø_novel)Occasionally, you might miss an important deadline. It happens. That is why I found a passage in the book “The Snowman” by Jo Nesbo, so interesting. I never knew the origin of the word “deadline.”

Here’s the passage:

Harry had read that the word deadline originated from the battlefields of the American Civil War, when, for lack of anything material to lock prisoners behind, the captors gathered together the prisoners and a line was drawn around them in the dirt. Which became know as the “dead line,” and anyone who strayed beyond it was shot. 

Maybe the word “deadline” will now have a whole new meaning for you. Don’t miss one!

  • A deadline is negative inspiration. Still, it's better than no inspiration at all.
  • Rita Mae Brown

Monday, July 3rd, 2017

Closed On July 3rd?

“May we think of freedom not as the right to do as we please, but as the opportunity to do what is right.” – Peter Marshall

Firm leaders debate it. Some say yes. Some say no. Some partners think they will lose a day’s production. Some partners think – I don’t care if we close or not, I’m not going to be here. Many partners say, “Let them take a day of PTO.”

FullSizeRenderWhen a paid holiday falls on a Tuesday or a Thursday, do we also give our team a paid holiday on the Monday before or the Friday after? Almost every firm now gives the day after Thanksgiving as a paid holiday. It has become the normal. However, there is nothing normal about the policy for when there is just one day between the holiday and the weekend.

I imagine that the same amount of production will happen this week Wednesday through Friday as would happen if the office was open on Monday. I have found that people work harder if they know they are getting a day off.

On Monday, if the office is not closed, most people will take PTO and that means “someone” has to be at the office to answer the phone and support those who are working (usually partners). That is not a happy situation for those “someones.”

Just to satisfy my curiosity, I did a small survey to see if firms were closing today – July 3rd, 2017. The firms were all sizes from various locations around the continental U.S.

13 – No, we are not closing our office(s).

11 – Yes, we will be closed

One mid-size firm replied that they will be closed on Monday and Wednesday.

One large firm that answered “No” did note that they have unlimited PTO so they didn’t feel any need to close. Still, someone has to be there if the offices are open.

Another firm noted that they designate one floating holiday each year and this year it was assigned to July 3. I like this idea.

My wish is that most of you will be enjoying beautiful summer weather with family and friends. Take a hike, ride a bike, swim, golf, or have a picnic. Enjoy the great outdoors.

  • Study nature, love nature, stay close to nature. It will never fail you.
  • Frank Lloyd Wright

Friday, June 2nd, 2017

Think About Quality

“The goal as a company is to have customer service that is not just the best but legendary.” – Sam Walton

Many firms proclaim, “We provide quality client service.”

A recent post by Seth Godin caused me to think about quality service in a more critical light.

Is your firm simply meeting client expectations? Or, are you exceeding client expectations? Do dare go for service that is even higher?

socksYear ago at Accountants Bootcamp, we learned that the goal should be much more lofty than meeting expectations.

I you want to distinguish yourself from other accounting firms, aim high and aim to provide awesome client service – you might call it “Knock your socks off client service.”

  • Every great business is built on friendship.
  • J. C. Penney

Tuesday, April 11th, 2017

Retire or Get Retired?

“If people concentrated on the really important things in life, there’d be a shortage of fishing poles.” – Doug Larson

I recently read an interview with actor Christopher Walken. He is 73.

He talked about taking any acting job that came his way these days because he is aging and not that many do come his way. As an actor, any job can be your last job.

It made me think of the many aging CPAs working in firms right now. As the baby boomers age, more and more are over the age of 65 and I encounter quite a few who are 70 – or nearing that age.

I also realize that many younger CPAs in these firms really want the older partners to retire. They are thinking the older partners should play the retirement card – just do it! Eventually, some will be forced out. Sure, it might be gently or it might not.

I don’t personally feel that partners should be forced out just because of age. It should be based on how productive they are and what contributions they make to the success of the firm. I continually hear of partners in their 40s and 50s who are NOT productive and don’t really contribute that much to the success of the firm.

However, if you are a more senior partner, is it time? Do you feel the unverbalized pressure? Wouldn’t you rather retire than “get retired”?

  • There's never enough time to do all the nothing you want.
  • Bill Watterson

Monday, November 7th, 2016

THINK AND THANK

“The way to develop the best that is in a person is by appreciation and encouragement.” – Charles Schwab

It is November, a month when many people might make time to think about what they are thankful for. How about you, as it relates to your accounting firm and the people who populate it?

This month, leading up to Thanksgiving Day (here in the USA), I hope to remind you about some of the “I am so glad at my firm…..” things.

thinkFor today, set aside some time to THINK.

Here are some past blog posts about the value of actually setting aside some time to THINK and reflect upon who you are, where you are and what your work life means to you. After you think about the many wonderful things and wonderful people in your life…. I bet you will be thankful that you are part of an accounting firm.

Always carve out time to think – from August 2015. I think the word “carve” makes it appropriate for November.

Think it over – from January 9, 2014.

Make November your THINK and THANK month.

 

  • Gratitude is best and most effective when it does not evaporate itself in empty phrases.
  • Isaac Asimov

Monday, May 30th, 2016

Memorial Day Remembrance

VN soldiers1Memorial Day is a federal holiday in the United States for remembering the people who died while serving their country’s armed forces.

While we do remember and honor all of our veterans on Memorial Day, Veteran’s Day is the other special holiday for all who have served.

I have been fortunate in that I have only known one person who died serving their country. A boy from our high school, a year ahead of me, died in Vietnam. I did not know him well but I do look up his name on the Wall every time I am in Washington DC.

There is another name I always visit when I am at the Wall. I did not know him, personally, but I am very fond of his son. I have even been with his son to together look at the name on the Vietnam Wall. His son is my good friend, Roman Kepczyk, known to many of you in the CPA profession. Below is a picture of Roman’s father’s name on the Wall.

I hope you will take a few moments today to remember those who have died in service to our country.

Kepczyk - Version 2

 

  • One of the best ways to keep peace is to be prepared for war.
  • General George Washington