Archive for the ‘Uncategorized’ Category

Friday, February 26th, 2021

Personal Connection – Flashback Friday

“Communication – the human connection – if the key to personal and career success.” – Paul J. Meyer

If you want to enhance employee engagement, it is important to develop human connections. You can offer all kinds of employee benefits but don’t forget the importance of personal relationships.

Accountants are not usually the out-going, people-oriented types. They, of course, are better at relationships with their clients, it’s part of the job. They sometimes seem cool, distant and removed from the lives of their own employees.

This post from 2019 provides more and it still applies to these times of remote workers.

Enjoy your week-end.

  • I have always believed that personal relationships are vital in business and that people should be directly accountable for their actions.
  • Richard Branson

Friday, February 19th, 2021

A Business – Not A Committee

“Knowledge speaks, but wisdom listens.” – Jimi Hendrix

As firms grow, things must change. Every shareholder cannot be involved in every decision.

Here’s my Friday Flashback Post – Run Your Firm Like a Business.

  • Muddle is the extra unknown personality in any committee.
  • Anthony Sampson

Tuesday, February 16th, 2021

Just Keep Ascending

“Wake up wild one! Your mind is a cageless bird waiting to fly to uncharted lands. Like the phoenix, you’ll rise again with renewed vigor, clarity, compassion and insight.” – Melody Lee

I read the following on Jon Gordon’s Instagram site. It applies to you and your accounting firm. Just keep soaring.

“The only bird that dares to peck an eagle is the crow. The crow sits on the eagles back and bites his neck. The eagle does not respond, nor fight with the crow; it does not spend time or energy on the crow instead he just opens its wings and begins to rise higher in the heavens. The higher the flight, the harder it is for the crow to breathe and eventually the crow falls off due to a lack of oxygen.

Learn from the eagle and don’t fight the crows, just keep ascending. They might be along for the ride but they’ll soon fall off. Do not allow yourself to succumb to the distractions….keep your focus on the things above and continue rising!!”

Source: Original Author Unknown

  • Keep going, because there is nothing worse in this world than to stop. Simply keep flying.
  • Vidhya Thakkar

Monday, February 15th, 2021

Misconceptions

“The trouble with the world is not that people know too little; it’s that they know so many things that just aren’t so.” – Mark Twain

I was recently reading an article from National Geographic that explained how our mental maps of the world are probably wrong. I discovered that mine was! There are many common geographic misconceptions. For example, you might think that South America is directly south of North America.

Here’s an excerpt:

For instance, we all know that South America is south of North America, of course. But you may be surprised by the fact that virtually the entire South American continent is east of Florida. There are lots of possible reasons for geographical misconceptions like this one, says cartographer John Nelson. Mental maps are necessarily simplifications, and Nelson suspects the misplaced Americas may be partly a result of their names. After all, it’s not called Southeast America.

How does all this relate to managing your CPA firm? I believe there are many misconceptions flourishing inside accounting firms. Many of these misconceptions are quite large and often resistant to correction.

  • Partners don’t care about people they just want to make a lot of money.
  • Staff don’t care about the firm, they just want to put in 8 hours and then go home.
  • Non-CPAs working at the firm are not as smart as the CPAs.
  • The partners are stingy.
  • The staff are careless.
  • Our firm is the best one in our market.
  • Our firm is the worst one in our market.

I corrected my misconceptions about how countries and continents are aligned and how they appear on maps by education myself, by exploring and reading.

How are you going to battle the misconceptions swirling around inside your firm?

  • If you see a blatant error misconception about yourself, you really want to set it straight.
  • Jimmy Wales

Thursday, February 11th, 2021

The Annual Performance Evaluation

“Be spectacularly great at what you do. Wear your passion on your sleeve and hold your heart in the palm of your hand. And work hard. Really hard.” – Robin Sharma

If you have been keeping up with current trends in firm management, you probably know all too well that the annual performance review is on the verge of death.

Many firms have already abandoned this old-school method of providing team members with information that could help advance their careers. Today’s workforce wants feedback continually – every day – or more often. If your firm does away with the annual performance review, it means that managers and partners need to step up their game. They need to learn how to actually manage people and manage performance. It’s worth the effort.

You might think of it as conversation-based performance feedback. You will probably find that this method will help advance the skill level of your team much more rapidly. These performance conversations can focus on serving the clients, embracing the firm’s core values, and more.

Eliminating those old-fashioned performance rating sheets will create a sigh of relief from everyone involved!

If you can’t eliminate the more structured performance feedback process, at least simplify the one you have. Try the Keep, Stop, Start method and perhaps give this feedback monthly.

  • Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.
  • Steve Jobs

Tuesday, February 9th, 2021

The Sloth

“In skating over thin ice our safety is in our speed.” – Ralph Waldo Emerson

A few years ago we enjoyed a unique trip to Costa Rica. We didn’t go to a resort or spend time at a tourist beach. We saw the country via land, sea, and air – the middle, the south, and the north.

We were lucky to observe sloths in the wild. The ones we saw didn’t move. We watched one for a couple of hours one afternoon leading up to sunset. No movement.

Is your leadership style like the sloth? Some of your team members might think so. They want decisions made quickly. Do you do that? They are promised that a certain change will happen but it’s delayed and delayed again.

At partner retreats, some important and needed decisions are put off until after the next tax season or put on the list for next year’s retreat.

Sloths are amazing creatures and have been called the world’s laziest animal, slow to do almost everything. It’s not true.

Are your partners viewed much the same? I hope it’s not true.

Here are 10 Incredible Facts About the Sloth – it is very interesting.

  • Sloth is most often evidenced in busyness ... in frantic running around, trying to be everything to everyone, and then having no time to listen or pray, no time to become the person who is doing these things.
  • Eugene H. Peterson

Monday, February 8th, 2021

Smile

“Don’t open a shop unless you know how to smile.” – Petteri Tarkkonen

Today’s quote certainly applies to accounting firms.

I have heard so many stories from CPA firm citizens about their partners. Here are a few:

  • Some of our partners never smile.
  • Partners don’t seem to have a sense of humor.
  • Some of our partners walk right by you in the hall and never even acknowledge you.
  • I wish all of our partners would simply say Good Morning.
  • I wish all of our partners would say thank-you more often.
  • When I was hired, they said they have an open-door policy but it seems like every time I need to talk to a partner they seem to be too busy.
  • I need to ask a partner a question but they never answer my emails.

Partners and managers, you may not have a lot to smile about during COVID, during tax season or when client expectations are unreasonable. Your team members don’t know what pressures you are under. That doesn’t mean you can’t smile and be congenial towards all of those people who are often suffering right along with you.

One of my favorite phrases, MBWA (Manage By Wandering Around) still applies. If some of your team are in the office, walk around and briefly check-in on them. The same applies to your remote workers. You can email, call or video chat with them and use the same words – – “How are you doing? Is there anything I can do to help?”

Did you know that people can tell when you smile when answering the phone?

Smiling is part of simply being polite. Maybe your firm needs a Courtesy Policy.

  • Politeness is the art of choosing among your thoughts.
  • Madame De Stael

Friday, January 29th, 2021

Interviewing Experienced Candidates

“You can dream, create, design and build the most wonderful place in the world…but it requires people to make the dream a reality.” – Walt Disney

It’s Friday again… already! It is time for a Flashback Post. This one is from January 2018.

Click here.

  • Hiring the right people takes time, the right questions and a healthy dose of curiosity. What do you think is the most important factor when building your team? For us, it’s personality.
  • Richard Branson

Wednesday, January 20th, 2021

Accountants Are Picky

“Invariably, micromanaging results in four problems: deceit, disloyalty, conflict, and communication problems.” – John Rosemond

First of all, I want you to know that I do believe in hands-on management. You can’t leave people in a void, wondering what your expectations are. It’s all about communication and how you go about communicating.

However, I have worked with accountants long enough to know that they tend to be perfectionists. Yes, the work produced by CPAs must be absolutely accurate. How you arrive at that state is another topic.

I remember my first days in a CPA firm. I was amazed at how thoroughly my work (simple typing projects) was proofed and reviewed. I came from an educational and training background where you did it right the first time. You proofed your own work. That seemed to be completely absent inside the CPA firm. I soon learned that it wasn’t just me being scrutinized, it was an important part of the process of achieving accuracy in financial matters.

The goal is still there and accuracy is a given. How you arrive at that point is through extensive training and responsible review of work. There is a fine line between supervision and micro-management. Beware. Micro-managing is not something to be proud of.

A recent article by Suzanne Lucas (@realevilHRLady) certainly made me smile. She featured a tweet that said: “Tell me you’ve worked for a micromanager without telling me you’ve worked for a micromanager.”

The replies would be hilarious if they weren’t so disturbing. They did make me smile because during those first years in the CPA profession I had to change many financial statements several times after each review step and I don’t mean the numbers – it was personal preference about phrasing and punctuation from multiple reviewers.

An example of the tweets featured in the article:

“Sorry, I forgot to tell you that I went to the bathroom.”

“We talked for over an hour about the 1 missing period in the 40 slide deck.”

Read the article – Here Is What Micromanagement Looks Like.

You might recognize some people in your own firm!

  • None of us should wait to be told what to do, or how to do it. Micromanagement kills initiative, judgment and creativity.
  • David H. Maister

Tuesday, January 19th, 2021

Naming Your Intranet

“Experience is simply the name we give our mistakes.” – Oscar Wilde

A vibrant firm intranet that provides various useful and necessary information for your team members is a must.

Some firms realized this years ago and have an intranet that has evolved and gained prominence as a crucial tool for research and guidance.

Some of my clients have made updating their intranet a high priority for 2021, especially with a remote workforce being something that is here to stay.

My question for you today is did you name your intranet? I have heard some very creative ones. I think it gives the resource center a personality and keeps it’s value in the minds of the team.

If you don’t have a name for your intranet have a contest for the team to name it. One company named their intranet Dwight (the employee know-it-all from The Office).

Here is a helpful article about the importance of naming your intranet and it gives you several examples.

  • Man is least himself when he talks in his own person. Give him a mask and he will tell you the truth.
  • Oscar Wilde