Posts Tagged ‘stand-up meeting’

Thursday, September 25th, 2014

Try a Stand-Up Meeting

Communication suffers greatly inside most busy accounting firms. Your people want AND NEED more communication from the partner(s).

Some hotel customer service programs recommend a brief, 15-minute stand-up meeting when the shift changes so that all employees know what’s going on at the hotel for their upcoming shift.

Why not try it? Smaller firms, have the managing partner do the communicating first thing in the morning and invite every person. Larger firms, do it by department, by office, by niche service line. Firm administrators, try a brief stand-up meeting with your administrative assistants just as the day is beginning. Firm administrators in larger firms, also have a daily or weekly stand-up meeting with your support professionals (marketing director, HR director, tech staff, bookkeeper/controller, etc.).

Some firms focus on new client opportunities during their stand-up meeting. Inform them of networking opportunities going on in the local business community, give them quick tips on how to properly shake hands, how to start a conversation at a networking event, etc.

Here’s an example:

Talk to your people about client service and instruct them to ALWAYS, when departing from a client encounter, whether in their workplace or at a charity event, ASK:  “How are we doing? Are we taking good care of you?”

Build team spirit, knowledge and add some fun. Most of all….. enhance communication.

  • Your most unhappy customers are your greatest source of learning.
  • Bill Gates