Posts Tagged ‘taker’

Friday, December 28th, 2012

Look For The Helpers

As we enter into this last week-end of the year, perhaps you – like me – take time to reflect on the past year and on things that have much more meaning than the day-to-day drama (or comedy) that plays out inside your accounting firm.

After the sad events in Newtown this month, many people were searching for a way to talk about such tragedies with children. A group called 170 Million for Public Broadcasting posted the following words from a voice that many Americans grew-up with, Fred Rogers:

When I was a boy and I would see scary things in the news, my mother would say to me, ‘Look for the helpers. You will always find people who are helping.’ To this day, especially in times of ‘disaster,’ I remember my mother’s words and I am always comforted by realizing that there are still so many helpers–so many caring people in the world.

 Watch the following one minute video on talking to children about tragic events in the news.

Now, think about your work life. What a great lesson you can take from Mr. Rogers and actually become “a helper” inside your firm. It seems we always have those, often very successful individuals inside the firm, who seem to fit the title “taker” rather than “helper.”

In 2013, cultivate, educate and reward more helpers. Develop an environment where your valued team members – young ones and more experienced ones – are comfortable talking about issues – any issues.

Part of the communication puzzle inside your CPA firm is the fact that your people watch the partners – all the partners. They make assumptions about their actions and comments. Those assumptions might be completely wrong. In 2013, develop ways to make it easy for your people to ask questions and obtain answers.

When an issue, concern, or rumor arises, address it immediately. As Mr. Rogers advises, “Ask what they know about it. Their fantasies are often far from the actual truth.”

  • There are three ways to ultimate success: The first way is to be kind. The second way is to be kind. The third way is to be kind.
  • Fred Rogers